Project Details
Customer name, installation address, approximate completion date and quotation or invoice reference.
Our Written Guarantee & Aftersales Support
Clear project documents, care responsibilities and a practical route for reporting eligible concerns.
Project-Specific Terms
Read the Written Documents Supplied with Your Project
Guarantee coverage, duration and exclusions must be taken from the written terms issued for the specific project. Product or component warranties may be provided separately by a manufacturer and can have different conditions.
Do not rely on a generic website statement where the signed quotation, handover record or guarantee document provides project-specific terms.
Good Aftersales Information
What Helps Us Assess a Request
Clear Evidence
Photographs or video showing the concern, its location and the surrounding installation.
Care & Access
Relevant maintenance information and suitable access for assessment where a site visit is needed.
Care Responsibilities
Protect the Installation After Handover
- Follow the operation and maintenance guidance supplied for the selected system
- Avoid unauthorised alterations or repairs that may affect coverage
- Use the product appropriately for prevailing conditions and its documented limitations
- Report concerns promptly with enough information for assessment
Clear Aftersales Support
Want Clear
Project Protection?
Discuss the intended project and receive written, project-specific information about scope, handover, care and applicable support.
FAQ
Guarantee Questions
How long is the Dan-Neil guarantee?
Refer to the written guarantee issued for your project. Duration and scope can depend on the product, component and agreed terms.
What is the difference between a guarantee and a manufacturer warranty?
A workmanship guarantee and a manufacturer’s product or component warranty may cover different items and follow different claim processes.
Is maintenance required?
Follow the care and maintenance guidance supplied for the selected system. Neglect or unauthorised alterations may affect coverage.
What is needed for an aftersales request?
Provide project details, the installation address, a description of the concern and clear photographs or video.
Does the guarantee transfer when a property is sold?
Transferability must be checked against the written terms issued for the specific project.