Privacy Policy
How information submitted through this website is collected, used and handled.
This notice reflects the website’s current enquiry and quotation features. Verified Information Officer details, processor records and retention periods must be confirmed before production publication.
Last updated: 27 July 2026
Information We Collect
Information may include your name, email address, phone number, property location, suburb, project description, preferred service, preliminary measurements, photographs, uploaded files and messages supplied through our forms or verified messaging channels.
Standard technical records may also be produced by the hosting environment, including IP address, browser information, requested pages, timestamps and security logs. Any cookie or analytics disclosure must match the services actually enabled on the website.
Why We Use Personal Information
Information is used to respond to enquiries, assess project feasibility, prepare quotations, arrange site visits, communicate about work, administer customer relationships, secure the website and meet applicable legal or record-keeping obligations.
Submitting a quotation request does not create a contract. If work proceeds, signed project documents govern the commercial relationship.
Who We May Share Information With
Information may be processed by service providers that support website hosting, email, communications, file storage, security or professional advice where those services are actually used. Project information may also be shared with relevant installers, suppliers, couriers or advisers where reasonably required for the requested work.
Dan-Neil does not sell personal information for third-party marketing.
Project Photos and File Uploads
Photos and files submitted for assessment are used to understand the property and proposed work. Supplying quotation photographs does not grant automatic permission to publish them in marketing, social media or project galleries. Separate approval should be obtained before identifiable private-property material is published.
Retention and Security
Information is retained only for as long as reasonably required for the enquiry, quotation, project, support process and applicable legal obligations. Exact retention periods require confirmation against operational and legal requirements.
Reasonable safeguards are used to protect information, but no online or electronic system can be represented as absolutely secure.
Your Rights and Contact Details
Subject to applicable law, you may request access to, correction of or deletion of personal information, or object to certain processing. Submit a request through the contact page or email [email protected].
Complaints may also be directed to South Africa’s Information Regulator using the regulator’s current official contact channels.
Cookies and Policy Changes
The site may use essential storage or cookies required for security and functionality. Analytics, advertising or preference cookies must not be enabled without an accurate disclosure and appropriate consent controls where required.
This policy may be updated when website functionality, service providers or legal requirements change. The updated date above indicates the current website version.